HVAC Professional Development

December 7, 2017

9:00 am - 4:00 pm

Registration starts at 8 am


Boxboro Regency Hotel & Conference Center, Boxborough, MA

9:00 am - 12:00 pm 
Morning Seminar Title: Customer Service Superiority

This half-day seminar is for technicians, office staff, dispatchers, managers and company owners.  Successful service companies dominate their marketplace by NOT blending in.  They differentiate their services and deliver exceptional customer experiences. In this seminar, attendees learn skills and tactics they can use immediately - including how to boost revenue, maximize relationship and sharpen their communication skills.  The flowcharts, templates and diagrams in this seminar are worth the price of admission.

1:00 pm - 4:00 pm 
Afternoon Seminar Title: Today’s Convenience Oriented Customer

The internet is driving exponential change in heightened customer expectations - and this trend will accelerate.  The companies who win in this environment must invest in management training, a customer-centric employee culture and user friendly infrastructure that makes it easy for customers to buy.  This seminar will feature trends, metrics and strategies for winning future customers and transforming current customers into promoters.

Seminar Leader: Steve Coscia, CSP
Steve Coscia helps companies to make more money and retain more customers by achieving world-class service status. Thousands of professionals have benefited from Steve’s instruction and he is one of the most quoted authorities in the customer service industry.  More than 170 colleges and trade schools use Steve’s curriculum and textbooks on delivering world class service.  To learn more about Coscia Communications go to www.coscia.com or contact Steve Coscia at 610-853-9836 or steve@coscia.com.

Click here to register online.

Click here to download an invitation and registration form.